What does it mean when your AliExpress order status changes to “Frozen Order” ?


How to check your AliExpress order status?

To check your order status, you can follow the below instructions:

1. Sign in your account and go to My Orders

2. Check your order status via the below tabs:


 3. Another way to check your order status via Dispute Orders and Draft Orders tabs:


How to search for your order?

If you know the specific order number, you can directly search it as the below page:


If you have forgotten your order number, you use the below search functions to search it:





Different Order Status

  • Awaiting Payment – Order placed but not yet paid for
  • Unconfirmed Payment – Order with payment failure
  • Payment Waiting Confirmation – Order that waiting Aliexpress payment confirmation
  • Awaiting Shipment – Order paid that waiting to be send
  • Awaiting Delivery/Confirmation – Order sent, in transit
  • Leave Feedback – Confirmed order that waiting your feedback
  • Awaiting Cancellation – Order that you asked the seller to cancel
  • Partial Shipment – It doesn’t mean that only “part” of your other has ben sent but that the process was started and it sometimes its sent from the factory to seller to be then send to you.
  • Dispute Orders – Order that you started a dispute
  • Order Completed – Orders that don’t require any further actions

What does it mean when your AliExpress order status changes to “Frozen Order”?

Sometimes you might find that the status of your order has changed to “Frozen Order”. There is three reasons for this, all of the results of an effort to protect you as a buyer by Aliexpress.

  1. The seller is under investigation by AliExpress for undertaking unsafe selling activities.
  2. The payment you made is being verified by Aliexpress.
  3. There is a problem with the order after opening a dispute. When you write an email to AliExpress support team,  they will freeze the order and won’t pay the seller until they find a solution to your problem.

This happens most often when AliExpress is in the process of store closure (temporarily or permanently) and suspends the seller’s all activities. If they close the store permanently they will also issue an automatic refund to all “Frozen Orders” so you don’t need to do anything.

In any case, if you are still having questions or doubts about any order, best is to contact Aliexpress customer service, here.

Source: Aliexpress.com

Coments: 26

  1. Tash says: Reply

    Thanks! Im a big buyer on there & Thankfuly have never had this but it is good to know for future!

    1. EverythingAliexpress says: Reply

      Thank you Tash. I am glad you find it helpful 😀

  2. D1 Restaurant & Cafe says: Reply

    Very useful article and blog! Thanks guys for your hard work.

    1. EverythingAliexpress says: Reply

      Thank you and hope to see you back soon 😀

  3. Anna nuttall says: Reply

    Useful post and I should show this to my hubby as he buy from Aliexpress.

    1. EverythingAliexpress says: Reply

      Thank you Anna

  4. Kelvin Powel says: Reply

    I am a soon to be client and I find your website pretty amazing. Thanks for the information am sure It’s definitely going to help me out as a soon to be regular buyer.

    1. EverythingAliexpress says: Reply

      I am glad to hear that Kelvin and always happy to help 😀

  5. Erika Ravnsborg says: Reply

    Wow! I didn’t know there was so much to ordering from AliExpress. Thanks for the useful post.

    1. EverythingAliexpress says: Reply

      You are most welcome Erika. Always happy to help 😀

  6. Tiffany says: Reply

    That’s good to know if I ever order anything on here.

    1. EverythingAliexpress says: Reply

      You are welcome x

  7. neha says: Reply

    This is very useful for people who order via Ali express. Although I never have, if at all I place an order anytime, I will like to have this information handy with me to be able to track my shipment.

    1. EverythingAliexpress says: Reply

      Thnak you Neha. I am glad to hear that.

  8. Suruchi says: Reply

    I have not purchased anything from aliexpress but your website will surely be of a great helpful to regular buyers. Keep sharing these awesome details.

    1. EverythingAliexpress says: Reply

      Thank you Suruchi.

  9. Siyanda says: Reply

    My AliExpress order status “Depart from original country” about 2 day ago, but the Singpost company that will deliver my order say they haven’t received my article, they only got a notification that they will receive my article… I’m a bit confused, what does this mean?

    1. EverythingAliexpress says: Reply

      Hi Siyanda, you will need to wait for at least 10 days for the tracking to update as this process isn’t instant

      1. Siyanda says: Reply

        Ok thanks. what if your parcel has been dispatched. how do you get hold of it, like mine was dispatched on the 28th of February 2017 but since from there, there’s no more updates from AliExpress..How will I track it, to see where it is now?.

        1. EverythingAliexpress says: Reply

          Hi Siyanda it may take up to 14 days until tracking will start to work.

  10. Ayoub says: Reply

    Thanks a lot . but what does it mean if i find this ” Waiting for pick up ” ?

    1. EverythingAliexpress says: Reply

      Hi Ayoub, this can mean 2 things: first pickup for export, second pickup for delivery. This depends on what stage is your parcel which you should be able to quickly determinate.

  11. Jenn says: Reply

    My order says awaiting payment – i got this after i thought i had paid so now im not sure if i have to click on pay now or just wait until its verified?

    1. EverythingAliexpress says: Reply

      Hi Jenn, it may take some time for the payment to clear. Check your bank account if the money has gone out, and if it did then wait for at least 24H before contacting ali support team, it happens sometimes. It could be ali payment system glitch

  12. Holly says: Reply

    How long will my order be on Waiting for pickup?

    1. EverythingAliexpress says: Reply

      This is really depends on the factory stock and process of production so not set time I am afraid.

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